Frequently Asked Questions
Here are a selection of our most frequently asked questions.
Are you open to the public/are you a visitors centre?
If you’d like to visit us for a full day out we have The British Bird of Prey Centre at the National Botanic Garden of Wales where you can visit 20 native species all year round. This is also where our experiences take place!
The Secret Owl Garden is currently by appointment only until we rebuild the new and improved centre in early 2020. If you’d like to make a booking please follow the links on the website, this is the only way to visit the Mini Owl Garden.
How do I book a flying experience?
For The British Bird of Prey Centre CLICK HERE
For The Secret Owl Garden CLICK HERE
Where will my flying experience take place?
Your experience will take place at the National Botanic Garden of Wales, Middleton Hall, Carmarthenshire SA32 8HN
For The Secret Owl Garden you’ll be sent special directions by email when you complete your booking online.
Where should I meet you?
On booking we will send you details of a private entrance along with details of where you can find us in. If you need these again please feel free to contact us before you visit.
What should I wear for my experience?
Just dress for the weather and wear footwear that is comfortable for you to walk in for the duration of your experience. The birds will not mind what you wear!
Can I come and watch?
Of course, if you have a friend or family member coming out flying and you would like to tag along and take photos then you are more than welcome. Spectator tickets can be pre-booked or purchased in cash on the day from your falconer.
£10 – Hawk Walks or Owl Encounters
£20 – Half Day
Can I take photos?
Yes! Please click away and don’t forget to send us them if you get any good ones or post them to our social media pages:
Facebook : Pembrokeshire Falconry
Do age restrictions apply?
It is safe for anyone to fly as we have birds to suit all ages. However, anyone under 16 must be accompanied by a full paying adult. We don’t charge for under 5’s in your group, they are welcome to join in if they are brave enough.
Is it suitable for people with walking difficulties?
As all of our experiences are private, then we can tailor them to your needs. You are able to walk as much or as little as you like. There are some minor inclines but we can stop as often as you like.
The paths at the National Botanic Garden of Wales are very well kept and there is wheelchair access across the site.
Is it suitable for people with learning difficulties?
Of course, animals are a fantastic way to learn for anyone. We do not charge for support workers to come along and watch/support.
What happens if it rains?
If it is just a bit drizzly then the hawks will fly fine. If the forecast is for torrential rain we will contact you beforehand and attempt to rearrange. We want you to have the best experience possible and having heavy rain blurring your photos is not ideal.
The owls will not fly in the rain at all, their feathers are too delicate and they will just soak up the water and sit in a tree until it stops!
How do I buy a gift voucher?
You can purchase gift vouchers online here.
How do I receive my voucher?
It will be emailed to you automatically once you have purchased it online. If your voucher does not come through instantly please remember to check your spam/junk mail.
I’ve bought/received a voucher, what happens next?
Please use your unique voucher code on the booking system HERE to confirm your booking. If you have an old style voucher that starts with PF please drop us a message and we’ll get you booked in.
What happens if I lose my voucher?
As the vouchers are automated, they are kept on our system, so if you lose your voucher just email us and we can check that it’s valid and either resend it to you or just book you in the diary
How long is my voucher valid for?
1 year from the date of purchase. We advise that you book your experience as soon as you have a suitable date as we get very busy in the summer months and at weekends.
What happens if my voucher is close to expiring but I won’t have time to use it?
We can extend your voucher for an additional 3 months if it is nearing the expiry date.
£10 per voucher – Hawk Walk or Owl Encounter
£20 per voucher – Half Day
£30 per voucher – Full Day
What happens if my voucher expires?
Once expired vouchers are not able to be redeemed or extended. We recommend using your vouchers as soon as possible.
Can I upgrade my voucher?
Of course, just let us know when you call or email and you can pay the difference when you book.
Do you do discounts for large groups (6+)?
Yes, just give us an email and we’ll see what we can do for you.
Can I bring my dog to my experience?
We would kindly ask our guests not bring dogs on experiences, even friendly dogs. They will be unable to walk around with us to ensure the safety of the birds. Pets are best left with a friend or at home, not in the car while you fly.
Please note that The National Botanic Garden does not allow dogs unless on a specified doggy day. Please see their website for more details.