Frequently Asked Questions
Here are a selection of our most frequently asked questions.
Are you open to the public/are you a visitors centre?
No, we are an experience company. Rather than coming to a place to see the birds in aviaries we meet you at The National Botanic Garden of Wales and you get to handle and fly the birds yourself.
However if you’d like to visit some of our owls we have recently opened an owl centre at Picton Castle. The Secret Owl Garden will give you a chance to visit the largest collection of owls in Wales.
How do I book a flying experience?
Either call us on 01437 751725 or email us at firstname.lastname@example.org
Where will my flying experience take place?
As of May 2017, Pembrokeshire Falconry will be moving to The National Botanic Garden of Wales. All of our experiences will still include the same high quality, hands-on flying time with a range of birds and include refreshments and photos within the price.
Where should I meet you?
On booking we will send you details of a private entrance along with details of where you can find us in The National Botanic Garden. If you need these again please feel free to email or call us before you visit.
What should I wear for my experience?
Just dress for the weather and wear footwear that is comfortable for you to walk in for the duration of your experience. The birds will not mind what you wear!
Can I come and watch?
Of course, if you have a friend or family member coming out flying and you would like to tag along and take photos then you are more than welcome. There is a £10 fee for Hawk Walks and Owl Encounters, £20 for the half day and £30 for the full day, which covers entrance into the grounds, refreshments and lunch on the full day. This can be paid in cash on the day.
Can I take photos?
Yes! Please click away and don’t forget to send us them if you get any good ones or post them to our social media pages:
Do age restrictions apply?
It is safe for anyone of any age to fly as we have birds to suit all ages. However, anyone under 16 must be accompanied by a full paying adult and we don’t charge for under 5’s, but they are welcome to join in if they are brave enough.
Is it suitable for people with walking difficulties?
As all of our experiences are private, then we can tailor them to your needs. You are able to walk as much or as little as you like. There are some minor inclines but we can stop as often as you like. One couple brought deck chairs and sat on the lawn in front of the castle and the owls flew to them there!
The paths at the National Botanic Garden of Wales are very well kept and there is wheelchair access across the site.
Is it suitable for people with learning difficulties?
Of course, animals are a fantastic way to learn for anyone. We do not charge for support workers to come along and watch/support.
What happens if it rains?
If it is just a bit drizzly then the hawks will fly fine. If the forecast is for torrential rain we will contact you beforehand and attempt to rearrange. We want you to have the best experience possible and having heavy rain blurring your photos is not ideal.
The owls will not fly in the rain at all, their feathers are too delicate and they will just soak up the water and sit in a tree until it stops!
How do I buy a gift voucher?
You can purchase gift vouchers online
How do I receive my voucher?
It will be emailed to you automatically once you have purchased it online. If your voucher does not come through instantly please remember to check your spam/junk mail. You may like to add us to your contact list: email@example.com
I’ve bought/received a voucher, what happens next?
Once you know what date you’d like to come and fly, give us a call or email us and we will book you in the diary.
What happens if I lose my voucher?
As the vouchers are automated, they are kept on our system, so if you lose your voucher just email us and we can check that it’s valid and either resend it to you or just book you in the diary
How long is my voucher valid for?
1 year from the date of purchase. We advise that you book your experience as soon as you have a suitable date as we get very busy in the summer months and at weekends.
What happens if my voucher expires?
We will extend your voucher for an additional 3 months if it is nearing the expiry date for £10 on Hawk Walks/Owl Encounters, £20 on Half Days and £30 for a Full Day.
Can I upgrade my voucher?
Of course, just let us know when you book and you can pay the difference in cash on the day.
Do you do discounts for large groups?
Yes, just give us a call and we’ll see what we can do for you.
Can I bring my dog to my experience?
We would kindly ask our guests not bring dogs on experiences, even friendly dogs. They will be unable to walk around with us to ensure the safety of the birds. Pets are best left with a friend or at home, not in the car while you fly.
Please note that The National Botanic Garden does not allow dogs unless on a specified day. Please see their website for more details.